The users of Ledger wallets have reported that they are unable to access their Bitcoin Cash (BCH). The discussion took place on Reddit where a lot of users have complained that they have been experiencing this issue since Monday.
Some of the users have reported that they are encountering difficulties with BCH transactions while others have commented that they cannot see the balances.
“I recently trasfered all my BTC, ETH, and LTC from coinbase to my Nano S. This all went fine. However when I tried to send my BCH, the transfer went through but the balance is still 0 on the ledger wallet. It has been over 36 hours now,” said one of the users.
In response, the company tweeted that it has started working on the problem and also posted a link sending to and Active Incident report so the users could see the developments live.
Following an outage, we're working on bringing back our BCH infrastructure. You can get real time update of the operation at https://t.co/oSjVWsIxrU
— Ledger (@LedgerHQ) April 10, 2018
“The team is still investigating. I’m not following this closely, but if invalid data was fed into our parser it could be necessary to reparse the whole chain which will take a few days. Thanks for your patience, and feel free to open an issue on Electron Cash GitHub if it isn’t working properly, stated Nicolas Bacca, the CTO of Ledger.
The first report was submitted on April 9, revealing that the issue was in the incompatibility of Bitcoin Cash node with the software. Furthermore, Ledger reassured the users that the funds are safe and it can be accessed until the problem is solved with the software wallet Electron Cash.
“All the infrastructure engineering team is working on fixing the outage since we have been aware a day ago. Our CTO is not in charge of the infrastructure and is therefore not following this specific question closely,” stated Eric Larcheveque, the CEO of Ledger.
Multiple reports are suggesting that the team had to transfer all the 764 GB of blockchain data and resync the network. While the process was delayed, the programmers have reported that they had to optimize it.
“Our main servers are now synced and running. We’ll run on a degraded infrastructure the time for us to ensure that everything is fine (next 12 hours). Once we’re sure that everything is running smoothly, we’ll apply our patches to Ledger blockchain explorer and the BCH daemon before we sync the rest of our infrastructure.”
“We had confirmation that BCH was now working and displaying the correct balance,“ stated the Ledger team in a recent post. At the moment the team started to deploy ‘the patches on [the] remaining BCH servers.